The supplier warrants that the delivered goods are free of defects and in accordance with the specification on the order and/or generally published information about the delivered products on the website www.acovia-design.com. In the event of a deviation from the agreed quantity or quality, it undertakes to replace or repair the advertised goods. The delivered goods and services must be carefully inspected immediately after delivery to the buyer, or a third party designated by the buyer. The buyer is obliged to complain about obvious defects of the goods immediately upon receipt, otherwise, he loses the right that comes to him from this title. All notifications under this title received by the supplier later than 8 days after the day of delivery shall not be taken into account.
The buyer is obliged to notify the supplier of the identified hidden defect immediately, and the supplier is not liable for defects that appear after 6 months have elapsed since the thing was delivered, unless a different deadline has been set in the contract or offer. The buyer must describe the defect in more detail in the defect notification and invite the supplier to inspect the item. We resolve justified complaints in various ways: by repairing the goods, by replacing the goods, or by reducing the price. The supplier and the buyer can agree on the return of the declared goods. In this case, the buyer is obliged to return the complained goods to the supplier in the condition and quantity as he took them upon delivery. The costs of any damage caused to the goods due to the buyer’s improper storage or use of the goods shall be borne by the buyer. Repairs of the advertised goods can be performed by either the supplier or the buyer. The buyer may only carry out the repair with the seller’s written consent.
If the customer carries out the repair without the prior consent of the supplier, the complaint is considered unjustified. In the event of a complaint, the buyer is obliged to pay the undisputed part of the purchase price to the supplier within the payment period as agreed and stated on the invoice. The supplier’s warranty is limited to the amount of the sales value of the advertised goods. The supplier does not guarantee the non-conformity of the goods if it is the result of an incorrect order from the buyer (the buyer did not state the specifics, purpose, provided incomplete technical documentation). The supplier also does not guarantee the damage caused by the buyer due to improper, careless use, storage, and control of the goods delivered to him. The partners agree that for the damage caused by the inability to use the material or. its purposes such as e.g., production, delivery to a new customer, etc. the supplier is not responsible.