Frequently asked questions

1. The fabric is factory-treated at the manufacturing stage with protection against mold and rot as well as for resistance to dust and moisture. However, mold can occur as a result of external influences such as dirt, steam generated during cooking, and spores. To prevent this, be sure to provide a well-ventilated and dry storage space.
2. Clean the tent regularly with lukewarm water and a cloth or soft brush.
3. The use of cleaners and/or detergents is not permitted (this also includes eco and bio cleaners and/or detergents).
4. Remove puddles that would remain on the canvas bottom and/or the tent roof.
5. Avoid abrasions on the canvas (branches and the like).
6. Do not hang wet laundry, clothing, towels, and other damp items over the tent canvas or tightening ropes.
7. Do not touch the canvas with greasy hands.
8. Ventilate the tent regularly.
9. If possible, cook outside the tent.
10. Before storing the tent and preparing it for storage, make sure it is clean and dry.

Before you put away your tent:

1. Inspect the tent for damage.
2. Make sure the tent is clean and completely dry.
3. Also, inspect the frame carefully. The frame should be complete and undamaged.

Tips for storing the tent and frame:

1. Store the tent when it is clean and dry. Mold stains caused by moisture during storage (on the tent or in the room) are exceedingly difficult to remove.
2. If you had to put away a wet tent after camping, unpack it immediately when you get to the storage place and let it dry.
3. Store each tent in its own packaging.
4. Also store the frame, accessories, and pad separately.
5. The space in which you keep the tent should be ventilated.
6. In the case of camping by the sea, we suggest you wash the tent thoroughly with fresh water and let it dry. Salt residues can also attract moisture in otherwise dry storage areas.

Rubbing should be prevented. The tent is made of wear-resistant fabric. To ensure the longest possible life of the tent, it is advisable to avoid possible rubbing. Leakage may also occur at the point of contact.

External influences such as bird droppings, spores, cooking steam, grease, hand soaps, and laundry detergents reduce the effect of preservatives in the fabric of the tent. Maintenance and stain removal are necessary to be able to enjoy your tent for as long as possible.

Yes. A puddle of water can stretch the canvas. As a result, the canvas can become less waterproof. Water can also cause additional contamination of the canvas. Water must be removed from the tent roof.

Soap in wet laundry dissolves chemicals that protect the tent canvas from the development of algae and mold.

If your tent is wet, unpack it at a storage place before storing it in the room where it will be waiting for the next use, thus allowing it to dry completely. In case a damp tent is packed, mold develops quickly on the canvas. This can also be true if the tent is “almost” dry. The answer to this question is therefore no. Wet tent storage is not recommended. Mold on the tent and the consequences of mold are not covered by the warranty we give on our products.

Always provide at least some ventilation for the tent. This prevents mold from appearing on the fabric. Although the tent canvas is treated with anti-mold agents, steam from cooking or other dirt can allow mold to develop. Ventilation reduces the possibility of mold and fungal growth. The answer to this question is therefore no. Complete closure of the tent can accelerate the development of mold. Mold on the tent and its consequences are not covered by the warranty we give on our products.